30-Day Return Window
We offer a 30-day return policy from the date of delivery.
To be eligible:
- Items must be unused, unworn, and in original packaging
- Proof of purchase is required
Hygiene Notice (Important)
Due to hygiene reasons, worn or used socks cannot be returned or refunded.
Return Process
To initiate a return, please contact us at:
📧 support@joyfullegs.com
Include:
- Order number
- Reason for return
Unauthorized returns will not be accepted.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Non-Refundable Cases
We do not offer refunds for:
- Items marked as delivered by the carrier
- Incorrect address provided by the customer
- Minor variations in color due to screen differences
- Delays caused by shipping carriers
Exchanges
We currently do not offer direct exchanges.
If needed, please return your item and place a new order.
Chargeback & Fraud Protection
To protect both our customers and our business:
- All orders are verified with shipping and tracking confirmation
- Submitting a chargeback without contacting us first may result in:
- Order dispute evidence submission
- Restriction from future purchases
We are always happy to resolve issues — please contact us first.