Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During high-demand periods, processing times may be slightly extended.
Shipping Time & Delivery
Estimated delivery times:
- United States: 5–10 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to carrier delays or external factors beyond our control.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Tracking updates may take 24–48 hours to appear.
Incorrect Address
Customers are responsible for providing accurate shipping information.
- If an incorrect address is provided, we are not responsible for lost or misdelivered packages.
- Orders returned due to incorrect address may require additional shipping fees to be resent.
Lost or Stolen Packages
JoyfulLegs is not responsible for lost or stolen packages marked as delivered by the carrier.
We recommend:
- Checking with neighbors or building management
- Contacting your local carrier
If you need assistance, our support team is happy to help.
Shipping Delays
We are not liable for delays caused by:
- Customs clearance
- Carrier issues
- Weather or unforeseen circumstances